Many CIO’s from top performing organizations say their ability to impact the success of the business hinged on their having personal experience in Operations in addition to their knowledge of Information Technology.
It is not enough to just have IT and Operations people on the team. They also need to be able to see and understand things from each other’s perspective in order to maximize each other’s strengths.
Make sure everyone has their business and technology glasses on to see the clearest path to improvement.
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