Gamification has a Place in Business

Why would I want silly games in my business? Won’t that just give people another reason to goof off at work? Gamification isn’t about making games, it is about applying to processes and communication the same type of techniques that keep people interested and engaged in playing games.

Wikipedia has a great definition, an excerpt below:

Gamification is the use of game design techniques^[1], game thinking and game mechanics to enhance non-game contexts.

Before you go and jump in the pool and enlist someone to gamify all your processes, understand that in order for it to work and provide tangible benefits to the organization, the psychological and emotional rewards offered need to be in alignment with what you are trying to accomplish. Additionally the behaviors that are being rewarded need to be carefully evaluated to prevent the inadvertent reward of undesired alternate behaviors, such as “gaming” the system or introducing a type of peer competition that can be damaging for morale.

 

photo credit: JD Hancock / CC BY 2.0

Personality Strengths and the Pinky Swear

This is a true story about two talented High School gymnasts, Pam and Lisa, and their challenges overcoming  pre-event nerves.

Event

The event is the Vault. What differentiates this event from the others, is the gymnast is scored on two vault runs. They have the option of bailing out at the last minute and not performing on a run if it doesn’t feel right. This obviously can have a negative affect on their score, so it is not desirable, unless there is a safety concern.

Background

Both gymnasts have complicated routines that despite repeated practice, they don’t feel 100% confident in their ability to execute them perfectly. That is where Molly “The Motivator” comes in. Molly is a fellow gymnast, but wasn’t competing because of an injury. Pam and Lisa have grown accustom to relying on Molly, above all the others, to motivate them to victory. I say motivate because each of the two gymnasts responds to completely different stimuli.

Pinky Swear

Molly recognizes the strengths of their personalities and what drives them to perform at their best and she emphasizes those strengths when she cheers them on.

Lisa always repeatedly performs better when Molly psyches her up before the event and cheers loudly and enthusiastically for her through the duration of her routine.

Pam is perfectly capable of a near perfect Suke, but her tall height creates an additional challenge for her that impacts her confidence. She routinely walks off after a run before hitting the springboard. However, unlike Lisa, Pam doesn’t respond to positive reinforcement and cheering. During competition, Molly knows she can leverage Pam’s sense of responsibility by having Pam “pinky swear” that she will complete the run and finish her routine. With their pinky swear in play, Pam consistently performs and scores high as a result.

Leadership Lesson

Molly looks at the strengths of each of the gymnasts and individualizes the treatment to what they personally want and need to succeed. It’s for that reason Molly is considered the “go to” person for getting the most out of the team.

It doesn’t matter whether the subject is sports or business, individualizing communication based on the strengths and personality of the individuals generally delivers positive rewards for all of the parties involved.

*The names have been changed to protect the identities of the people in this story.

Personal Kanban – More Done, Less Stress

Life used to be simple:

1. Get up
2. Go to school/work
3. Relax
4. Go to bed

It didn’t require much planning for effective time management. As a result of the increasing hustle and bustle of our society or just the result of getting older (which I’m not ready to admit yet), increasing responsibilities and extra-curricular activities place demands on our time.

• little league
• professional associations
• school functions
• home maintenance
• [insert your challenges here]

That is where a personal Kanban can help us work smarter and reduce our stress level by knowing we have a handle on our activities.

Anyone can do it

You can use a simple whiteboard (or even a sliding glass door) to help manage your time and activities visually and efficiently with a simple system of sticky notes in columns labeled similar to the following:

• to do
• in process
• done
• I find “awaiting decision” or some variation helpful also

How To

Jim Benson has a great Personal Kanban presentation that introduces, in detail, how you can improve your personal productivity using a personal kanban.

Home and Office

The process works equally well at the office for work activities/projects and at home. I use 24” X 36” whiteboards (Sam’s Club - $15) which has enough space for two types of projects being managed with separate spaces for each - and a little area left over for impromptu notes and sketches.

Addicting

If you are like me, once you try it out and realize the power of them, you start using them for everything... and try to convince everyone around you to use them also.

Technorati Tags: Personal Kanban,Personal Productivity,Lean,Visual Management,Lean Project Management