Tuesday, November 10, 2009

Project Failure - Just Set It and Forget It

ticker photo courtesy sxc.hu user: cybersnot Improvement projects are always at risk for project slip and subsequent failure. It is necessary to be tenacious about communication and countermeasures to prevent. One of the most dangerous times is after initial release of new tools, software, or processes. Communication and feedback are most critical here. It is often easier for people to slip back to the old way than pick up something new – even if you perceive the new way as being easier. Don’t just walk away, even if it looks like a slam dunk.

There are two ways that resistance to the new process show up:

  1. Vocal communication
  2. Silent death

In the case of vocal communication, make sure to pay close attention to the concerns being voiced. They may sound like complaints, but they are really the ticket to success. If you can address their legitimate concerns, people will hop on board and bring others with them.

If all things are quiet with a lack of feedback or communication, proactively look closely for the presence of warning signs. Hesitating to uncover silent concerns and put countermeasures in place quickly will drastically reduce the momentum needed to get the best result. That is how so many corporate initiatives become “just another corporate initiative”.

No comments:

Post a Comment